Premier Calm Cookies®

UK Delivery Costs

• Free shipping on orders over £100
• £6.50 for orders over £30
• £4.95 for orders up to £30

Please note shipping charges are based on the price after any discount.

Where possible we aim to despatch orders the same or the following working day, via tracked delivery options with DPD or Royal Mail.

Fibre Hydration Mash Shipping Notice

Please note that a standard fee of £10.00 applies to the 20kg bags, and they do not qualify for free shipping on orders over £100

Other Delivery Costs:

Orders to the following locations will be shipped via Tracked24 or DPD Service with the following charges:

• £6.50 for orders up to 2kg
• £9.50 for orders over 2kg

Affected Locations:

• Northern Ireland
• Channel Islands
• Gibraltar
• Isle of Man
• Some areas of the Scottish Highlands and Islands

Areas affected: Aberdeen: AB31-AB35, AB41-AB54. Argyll: FK17-FK21, KA28, PA20-PA78, PH30-PH31, PH34-PH44, PH49-PH50. Arran: KA27. Northern Highlands: AB36-AB38, AB55-AB56, HS1-HS9, IV1-IV63, KW0-KW14, PH19-PH29, PH-32-PH33, PH45-PH48. Orkney Shetland: KW15-KW17, ZE1-ZE3. Dundee: PH15-PH18.

Subscribe and Save Customer Shipping Costs

All fees and terms mentioned above apply to our Subscribe and Save scheme.

International Shipping

International shipping is available to certain countries. However, due to issues related to Brexit and customs regulations, orders are placed at the customer’s own risk. If an order is rejected by customs and returned to us, the value of the order will be refunded, but not the shipping costs. Please be aware that international orders may incur additional fees and duties that are beyond our control and must be paid by the customer.

Please contact enquires@premierperformance.uk if you wish to enquire about internatioanl shipping.

Unfortunately, we do not currently ship to Australia or North America.

We strongly believe in our products and want you to be fully satisfied with the purchases you make from us. This is the reason for the Premier Performance CZ Ltd Customer Service Guarantee.

POLICY

Premier Performance CZ Ltd can accept returns of products purchased directly (either online or over the phone) and in accordance with the restrictions below. Although we strive to minimize process times, refunds may take over one week to process once we receive all required information and/or product(s).

For all product returns, a copy of the invoice is required and should be enclosed to be considered for reimbursement.

Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.

POLICY RESTRICTIONS (Applicable to all returns)

Changed your mind? Not a problem:

We hope that you love your Premier Performance product but if you change your mind upon receipt of your order, please contact us by phone or email within 14 days of delivery to organise a refund. (Please quote your order number when contacting us)

You will be responsible for shipping any approved items back to us via a track and trace method. All returns remain the purchaser’s property until signed for by us upon their return. Goods damaged in return transit, or not adequately packaged for transit, may not be accepted back by us or may not be fully refunded.

Returns must be received back within 14 days of the returns authorisation being granted for a refund to be issued and in all cases, refunds will be made ONLY to the original method of payment less the shipping costs. It may take up to 7 days for the refund credit to appear on your statement.

We are unable to accept returns that have been opened or used.

Free Bundle? If you received one of our fabulous free bundle packs, then you will also need to send that back. If you do not send that back (unopened) then the cost of the bundle (in most cases) will be deducted from your refund total. If you are exchanging your item then you may, of course, keep your freebies

Changing or Cancelling your order

If your order has been placed but not yet shipped, in certain circumstances we may be able to cancel or amend your order. Please contact us as soon as possible quoting your order number.