Free UK Mainland Delivery on Orders Over £100

Terms & Conditions

Your Statutory Rights Are Not Affected By Our Terms And Conditions.

All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By accessing this web site and or placing an order you hereby agree to be bound by the terms and conditions set out below. Nothing in these Terms shall in any way restrict or affect your statutory rights under English law.

Loyalty Points

Points are gained for transactions on products purchased via the website. One point is automatically added for every ten pounds spent excluding carriage. Points will expire if unused within a twenty four month period

Use of the website

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will keep this information updated and implement any changes as necessary.

You agree fully to indemnify, our directors, employees, agents and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising from any breach of the Conditions by you or any other liabilities arising from the use of this Website, or the use by any other person accessing the Website using your shopping account or Personal Information.


We accept no liability for the accuracy of information contained on the website, which may contain technical inaccuracies or typographical and pricing errors. We reserve the right to cancel any order placed for that product, whether or not your order has been confirmed and payment received. A credit will be issued for the amount received.

Recommendations for usage of product exclude claims to treat cure or alleviate medical conditions for equines for which veterinary advice would ordinarily be sought. In such situations you are advised to contact a suitably qualified veterinary practitioner and seek advice or treatment.


Due to the ongoing situation with COVID-19, we will do our best to adhere to our usual delivery timeframes but these cannot be guaranteed due to possible delays outside of our control.

We endeavour to despatch orders placed the same day if ordered before 10:00am Monday to Friday, excluding bank holidays. We are working closely with our couriers during this time and orders are sent out on a next working day service, though in some areas this cannot be guaranteed. 

UK Mail tracking details can be followed on email and text sent out when order has been dispatched however, if you do not receive your order please report it missing by contacting Premier Performance CZ Ltd on 01234 419410 or email  After 14 days we are unable to trace / track any parcel not reported missing.

Communication and Marketing

By registering with Premier Performance and providing your email, postal address and telephone number you consent to receive communications from us about our latest products and special offers which we think may be of interest to you.

Credit card safety

Premier Performance and our secure payment service providers, use the latest technology to protect your credit card and personal information. Neither party releases information to any outside organization, other than in the verification of payment details with banking organisations. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you. Premier Performance intends to provide you with the safest and most secure shopping experience possible.

Privacy Policy

We collect information about our customers via the information that you share with us.
Data collected by this service is used to improve website usability. The information collected is stored and is used for statistical reporting, and is not shared with anybody else.

We do not disclose any personal / buyers information to any other third party.

We use cookies to ensure we give you the best possible experience on the website. . To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

We reserve the right to change, modify, add or remove portions of our Privacy Policy and Terms & Conditions at any time without prior notice.

Welcome Olympia Horse Show Attendees!

Exclusive Offer!
Buy 2 packs of x 10 Calming Cookies (flavours of your choice) for £20 – Use code: 


Valid until 21st December